Terms of Service

These Terms of Service govern your use of bumblebloommedia.com and apply to the services Bumble Bloom Media provides. Specific engagements are governed by the proposal, order form, or service agreement you sign; if those documents conflict with these terms, the signed documents control.

Services

Bumble Bloom Media provides marketing services including search and local visibility, content, email marketing, paid ads management, social media, PR, and CRM and automation setup through HiveFlow. The scope, deliverables, pricing, and term of each engagement are defined in your order form or agreement.

Scope of work and service definitions

• Marketing services vs. website development. Plans and retainers cover marketing services only. Website fixes, redesigns, migrations, and custom development are quoted and billed separately.
• Image optimization vs. image replacement. Image optimization and image replacement are separate services. Optimization covers compression, sizing, alt text, metadata, and file formatting of existing visuals. Replacing images with new or different visuals is quoted and billed separately.
• Brand assets and graphic scope. Graphic design and visual asset work are scoped based on client-provided brand assets. If brand assets are incomplete or unavailable, brand development is quoted separately.
• Logo and trademark exclusion. Brand identity work covers brand strategy, messaging, voice, color palette, typography direction, and visual direction only. Logo design, trademark searches, and trademark clearance are excluded from all packages and may be referred to independent vetted partners. You are responsible for confirming that any name, logo, mark, or slogan you use does not infringe third-party rights.
• Editorial authority building (“Placements”). Placement of content means securing publication of editorial material using white-hat practices and does not guarantee permanent position, specific prominence, or ranking outcomes on third-party sites.
• Revisions and discovery calls. Created pages and deliverables include two rounds of revisions. Enterprise, recovery, and custom engagements require a discovery call and audit before proposal and are scoped individually.

Plans, terms, prepay incentives, and renewal

Plans are offered on 3, 6, or 12 month terms (SEO-led engagements start at 6 months), and standalone Buzz Leads and AI Support & Booking Chat Agent subscriptions run month-to-month after setup. Monthly recurring rates are never discounted on monthly-billed plans. Clients who pay in full upfront at signing receive our Paid-in-Full Prepay Incentives: 50% off the one-time setup fee for a 6-month Paid-in-Full agreement (or 5% off the 6-month retainer for single-channel retainers without a setup fee), and 100% of the one-time setup fee waived ($0 setup) for a 12-month Paid-in-Full agreement (or 1 month free—11 months billed for 12 months of service—for single-channel retainers without a setup fee). Unless your agreement says otherwise, plans renew at the end of the term until cancelled per the Cancellation & Refund Policy.

HiveFlow CRM continuity and partner transition

During an active recurring engagement with Bumble Bloom Media, access to your HiveFlow CRM platform is included at no additional monthly software fee (excluding telecom/SMS/voice and email usage pass-throughs). If you cancel or complete your services with Bumble Bloom Media and elect to keep your CRM sub-account, phone numbers, pipelines, booking calendars, or automations active, your account automatically transitions on the service termination date to a month-to-month software subscription directly with our technology partner, HiveFlow (hiveflow.net), under HiveFlow’s SaaS Terms of Service and no longer under contract with Bumble Bloom Media LLC, at the monthly tier built for your package (with HiveFlow setup fees waived): Hive Starter ($197/mo) for Single-Channel Retainers and AI Support Chat Agent; Hive Growth ($397/mo) for Buzz Leads and The Builder Hive Plan; or Hive Command ($697/mo) for The Colony and The Command Hive Plans. If you prefer not to keep your CRM active after ending services, notify us during your 30-day cancellation notice period and you will have 14 days to export your contact CSV lists before the sub-account is closed.

Payment and third-party costs

Monthly fees are billed in advance. One-time setup fees, audits, and project fees are billed at signing. Ad budgets for paid advertising, newswire distribution fees, third-party software or plugin licenses, domain registration, external hosting, and telecom/SMS carrier pass-through costs are paid by you directly to the providers or billed at cost, and are separate from our management fees. Late or failed payments may result in paused work.

Client responsibilities

You agree to provide timely access to the accounts, assets, and approvals needed to perform the work, and to ensure that materials you supply do not infringe anyone’s rights. Where approvals are required, delays in approval may shift delivery timelines.

No guaranteed outcomes

Marketing outcomes depend on factors outside any agency’s control, including search engine algorithms, AI answer engines, inbox providers, ad platform behavior, and market conditions. We do not guarantee specific rankings, traffic, lead volume, inbox placement, conversion rates, or revenue. We commit to the deliverables and work defined in your agreement.

Intellectual property

Upon full payment, deliverables created specifically for you under your agreement belong to you, except for our pre-existing tools, templates, CRM snapshots, workflows, and methods, which remain ours. Third-party platforms and licenses remain subject to their own terms.

Confidentiality

Both parties agree to keep the other’s non-public business information confidential and to use it only for the engagement.

Text messaging terms

By opting in to receive text messages on our website forms or booking calendars, you agree to receive appointment confirmations, reminders, account updates, and occasional marketing messages from Bumble Bloom Media at the mobile number provided. Consent to marketing texts is not required to purchase any service. Reply STOP at any time to opt out, or HELP for help. Message frequency varies, and standard message and data rates may apply. See our Privacy Policy for full details.

Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of the services is limited to the fees you paid us in the three months before the claim arose, and neither party is liable for indirect or consequential damages.

Governing law

These terms are governed by the laws of the State of Florida, without regard to conflict of law rules.

Contact

Questions about these terms: hello@bumblebloommedia.com or (941) 477-8599.