Cancellation & Refund Policy

This policy covers cancellations and refunds for Bumble Bloom Media services. It works in conjunction with your signed service agreement; where the two address the same subject, the more specific provision controls.

First-Month Guarantee

We stand behind our work with a money-back guarantee on your first month of recurring service fees. The guarantee applies to every refund scenario, including work we failed to deliver as scoped, under one sequential process:

1. Raise your concerns in writing to hello@bumblebloommedia.com so we know what is wrong.
2. Give us a minimum of five business days to respond and cure the issue.
3. If we have not resolved it, submit a written refund request. All three steps must occur within your first 30 days of service.

The guarantee covers first-month recurring service fees only. Setup fees, one-time projects, and third-party costs are excluded.

If your services are under a term agreement and you exercise this guarantee in month one, the refund is issued and the remaining term is voided: a clean break, with nothing further owed by either side.

After the first 30 days, no refunds are available and your agreement’s cancellation and early termination terms govern.

Work product following a refund

If a refund is issued under this guarantee, your license to use any work product created during the refunded period ends on the date the refund is issued. Drafts, strategy documents, and unpublished materials remain the property of Bumble Bloom Media. You agree to remove or stop using refunded work product upon request.

Cancellation

Month-to-month services

Month-to-month services may be cancelled at any time with 30 days written notice to hello@bumblebloommedia.com. Service continues, and is billed, through the end of the notice period. Work in progress during the notice period is completed and delivered as scoped.

Services under a term agreement

Services under an agreement longer than 30 days follow the cancellation and early termination terms in your signed service agreement. Outside of the first-month guarantee described above, ending a term agreement early does not entitle you to a refund of fees already paid.

Cancellation is not a refund

Cancelling a service stops future billing after the notice period. It does not refund fees for the current billing period or any prior period. Refunds are available only under the first-month guarantee described in this policy.

Refunds After the First Month

We do not offer refunds after the first 30 days of service. Our work is front-loaded: strategy, research, content production, and campaign builds begin immediately and represent real labor delivered each month. Fees paid for completed or in-progress work are not refundable.

Third-Party Costs

Costs paid to third parties on your behalf, such as advertising platforms, software vendors, and printers, are not refundable by Bumble Bloom Media under any circumstance. Any refund of a third-party cost is governed solely by that provider’s own policies.

How to Submit a Request

All cancellation and refund requests must be submitted in writing to hello@bumblebloommedia.com. Verbal requests, requests made by text message, and requests made through social media are not valid notice. We confirm receipt of every written request within two business days. Approved refunds are issued to the original payment method within 10 business days of approval.

Acknowledgment

By purchasing services from Bumble Bloom Media, you acknowledge that you have read and agree to this Cancellation and Refund Policy. This policy is referenced in, and incorporated into, your service agreement.